Last Updated: 29th December 2025
This Shipping Policy explains how orders placed on the Food Webs platform are delivered to users. By placing an order through Food Webs, you agree to the terms outlined below.
Food Webs delivers orders only within designated serviceable locations as shown on the app or website.
Availability depends on:
Restaurant Partner service radius
Delivery Partner availability
Local conditions and restrictions
Orders placed outside serviceable areas may be automatically cancelled.
Orders are delivered through third-party Delivery Partners or restaurant-managed delivery, depending on availability.
Food Webs acts only as a facilitator between Users, Restaurant Partners, and Delivery Partners.
Delivery times displayed are estimated only, not guaranteed.
Actual delivery time may vary due to:
Traffic conditions
Weather
Order volume
Restaurant preparation time
Force majeure events
Food Webs shall not be liable for delays beyond reasonable control.
Delivery fees are calculated based on:
Distance
Demand
Time of order
Delivery charges, service fees, and taxes are displayed before order confirmation.
All delivery charges are non-refundable once delivery has been attempted.
Users must provide complete and accurate delivery details, including:
House/flat number
Landmark
Contact number
Food Webs is not responsible for failed or delayed deliveries due to incorrect or incomplete address information.
Delivery Partners will make reasonable attempts to contact the User at the time of delivery.
An order may be marked as undeliverable if:
User is unavailable
Phone is unreachable
Address is incorrect
In such cases:
The order will be cancelled
No refund will be issued
Contactless delivery may be available upon request.
Food Webs is not responsible for loss, theft, or damage after the order is left at the delivery location as per User instructions.
In rare cases, partial delivery may occur due to:
Item unavailability
Restaurant error
Refunds for missing items, if approved, will be processed as per the Refund Policy.
If packaging appears damaged or tampered with:
Users should report the issue immediately via the app or support email
Food Webs may investigate before any resolution
Food Webs is not responsible for issues reported after consumption of food.
Food Webs shall not be held liable for delivery failures caused by events beyond reasonable control, including but not limited to:
Natural disasters
Government restrictions
Strikes
Network outages
Public emergencies
Food Webs reserves the right to modify this Shipping Policy at any time. Continued use of the platform after changes implies acceptance of the updated policy.
For shipping-related queries or complaints:
Food Webs
Registered Address:
Jitendra Kumar Bal
At/PO – Salapada, Block – A
District – Keonjhar
State – Odisha
PIN – 758020
India
Email: care@foodwebs.co.in
Phone: 9438176428
