Cancellation Policy

Last Updated: 29th December 2025

This Cancellation Policy outlines when and how orders placed on Food Webs can be cancelled.

1. Order Cancellation by Users

1.1 Before Order Confirmation

• Orders may be cancelled before restaurant confirmation, subject to availability

• Cancellation option may not always be available

1.2 After Order Confirmation

Once an order is confirmed by the restaurant:

• Cancellation is not guaranteed

• Preparation may already be in progress

• No refund will be provided if preparation has started

2. Order Cancellation by Restaurant

Restaurants may cancel orders due to:

• Item unavailability

• Operational constraints

• Unexpected closures

In such cases:

• Users are eligible for a full refund

• Refund will be processed as per the Refund Policy

3. Order Cancellation by Food Webs

Food Webs may cancel orders due to:

• Technical errors

• Suspected fraud

• Safety or compliance concerns

• Force majeure events (natural disasters, strikes, system failures)

Refund eligibility will be determined case-by-case.

4. No-Show or Failed Delivery

If an order cannot be delivered due to:

• Incorrect address

• Incorrect contact details

• User unavailability

The order will be treated as completed, and no cancellation or refund will apply.

5. Promotional Orders

• Orders placed using promo codes, discounts, or offers may have special cancellation conditions

• Promotional benefits are forfeited upon cancellation

6. Modification of Orders

• Once confirmed, orders cannot be modified

• Users must cancel (if allowed) and place a new order

7. Policy Enforcement

Food Webs may:

• Restrict cancellation privileges for misuse

• Take action against abusive behavior

• Update this policy without prior notice

8. Contact for Cancellation Queries

Email: care@foodwebs.co.in
Subject Line: Cancellation Query – Order ID